Credits and Refund Policy

Last updated: October 2026

1. How credits work

Forge Studio AI uses prepaid credit packs. You buy credits once, and they are used only when you confirm a generation after seeing its cost. Credits do not expire while your account is active.

Planning credits, including welcome and legacy credits, help you organize projects but cannot pay for generation. They have no cash value and cannot be refunded or transferred.

2. What we never do

• We never start a paid generation without your explicit confirmation.
• We never retry a paid generation automatically.
• We use duplicate-payment protection, so the same payment cannot add credits to your account twice.

3. Failed generations

If a generation fails or returns nothing because of a technical error on our side or with our generation provider, we hold it for review and do not retry it. After review, usually within 5 business days, we make it right by restoring the credits for that generation to your balance or refunding the payment, and we tell you which.

If we cannot confirm the outcome right away, we will not charge you again or retry. We will resolve it first and tell you the result.

Credits are not restored when the result completed as requested but does not match your creative taste. Use Quality Guard and the Prompt Optimizer to improve a prompt before spending more.

We may not restore credits for requests that break our Content and Consent policy.

4. Refunds for credit packs

• Unspent credits: you may request a refund within 14 days of purchase for credits from that purchase that you have not spent.
• Spent credits: credits already used for generation are not refundable, except as described in section 3.
• Billing errors: duplicate or incorrect charges are refunded in full to your original payment method.

Approved refunds go back to the original payment method. Timing depends on your bank or card issuer, and is usually 5 to 10 business days.

If a payment is refunded or disputed, we may pause purchases and paid generation on your account while we review it.

5. How to ask

Open Support & Safety in the studio, or email support@forgestudioai.com. Include the project name, the date and time, and the job ID if you have it. We will reply with a decision or a request for more detail.

If you have a problem with a charge, please contact us before disputing it with your bank, so we can fix it faster.

6. Changes

We may update this policy. Changes do not affect credits you have already purchased. Read it alongside our Terms and Privacy Policy.